We offer a full refund on all regularly priced items within 30 days of the purchase date. The item must be unused, in its original packaging, and in the same condition as you received it.
Sale Items
Sale items and discounted products are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange a return, replacement, or refund.
Exchanges
We do not offer exchanges at this time. If you need a different size, color, or product, please return the original item for a refund and place a new order.
Return Process
To initiate a return, please contact our customer support team at info@pureperfect.live with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Timeframe
Refunds are processed within 7 business days of receiving the returned item. Please note that it may take additional time for the refund to appear in your bank account, depending on your bank’s processing time.
Contact Us
If you have any questions about our Refund Policy, please contact us at info@pureperfect.live
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